Security Services
PBSA Security & Customer Service Advisors
The right people, in the right roles — creating safe, welcoming environments where student residents feel genuinely supported.
People First. Security Always.
PSG UK Security understands that purpose-built student accommodation is not just a building — it is home. Getting the right personnel in place is everything. Our PBSA teams are carefully selected not only for their professional qualifications, but for their character, their empathy, and their ability to connect with residents. Whether a student needs help with a parcel, has a concern about their safety, or simply needs someone to talk to, our teams are there.
We deploy both SIA licensed security officers and non-licensed customer service advisors, giving PBSA operators a flexible, cost-effective solution that places the right person in the right role. Our SIA licensed officers handle access control, security patrols, and emergency response. Our customer service advisors focus on front-of-house support, resident welfare, and day-to-day community engagement — providing a warm, approachable presence that residents can rely on around the clock.
Two Roles. One Team.
We provide both SIA licensed security officers and non-licensed customer service advisors — giving you the right person for every situation.
SIA Licensed Security Officers
- SIA Door Supervisor or Security Guard licensed
- Deploi screened and vetted to BS 7858 standard
- ACT (Action Counters Terrorism) trained
- Access control, CCTV monitoring, and security patrols
- Incident management and emergency response
- Conflict resolution and lone worker protection
Non-Licensed Customer Service Advisors
- Deploi screened and vetted to BS 7858 standard
- Front-of-house and reception support
- Resident welfare checks and pastoral support
- Parcel management and visitor sign-in
- Community engagement and day-to-day resident assistance
- A friendly, approachable presence residents can talk to
- Escalation to SIA licensed colleagues when required
Getting the right personnel matters. We know how important it is to place people at PBSAs who genuinely care about the residents they serve — not just operatives who can manage a security post. Our non-licensed customer service advisors are selected for their warmth, communication skills, and ability to be that person a resident can turn to when they need support, guidance, or simply someone to listen.
What We Deliver
Resident Welfare & Pastoral Support
Our teams understand that students sometimes need more than security — they need someone to talk to. Our customer service advisors provide a compassionate, approachable presence for residents dealing with any issue, big or small.
SIA Licensed Security Cover
Fully licensed SIA officers provide professional security patrols, access control, and incident management — ensuring your accommodation meets its duty of care obligations at all times.
ACT Terrorism Awareness
All SIA licensed operatives complete ACT (Action Counters Terrorism) training, enabling them to identify suspicious behaviour and respond appropriately to potential threats within your accommodation.
Access Control & Visitor Management
Secure management of building entry, visitor sign-in, and contractor access — maintaining a safe environment without compromising the welcoming atmosphere residents expect.
Emergency Response
Trained to manage fire evacuations, medical incidents, and security emergencies in line with site procedures. Our operatives have working knowledge of fire panels — able to identify zone activations, interpret fault and alarm conditions, and take the appropriate immediate action while liaising with residents and emergency services. Fire panel awareness is embedded in our PBSA staff training as standard.
Deploi Screening & Vetting
Every operative deployed to a PBSA site — whether SIA licensed or a customer service advisor — is screened and vetted to BS 7858 standard through Deploi, our trusted vetting partner. You can be confident that every person entering your accommodation has been thoroughly checked before they set foot on site.
Light Cleaning & Move-In / Move-Out Assistance
Our teams are happy to assist with light cleaning duties in common areas, helping to keep shared spaces tidy and presentable throughout the day. During check-in and check-out periods, our staff can also assist residents and management with the movement of furniture and belongings — providing a helpful, hands-on presence that goes beyond traditional security.
Guardhouse — Our Technology Platform
Every PSG UK PBSA deployment is supported by Guardhouse, our dedicated security management app. Guardhouse gives PBSA operators real-time visibility of their security operation and provides our teams with the tools to deliver a consistent, accountable, and fully documented service — around the clock.
NFC Checkpoints
Operatives tap NFC tags at designated checkpoints throughout your building, creating a verified, timestamped record of every patrol. No more paper logs — every round is tracked automatically.
Digital Hourly Logs
Shift activity is logged digitally in real time, replacing handwritten reports with accurate, searchable records that are available to you through the client portal at any time.
Lone Working Welfare Checks
Automated welfare check prompts and push notifications ensure lone workers are regularly accounted for throughout their shift — protecting your staff and meeting your duty of care obligations.
Incident Reporting
Incidents are logged directly in the app with full details, timestamps, and supporting notes. Reports are structured, consistent, and immediately accessible — no delays, no lost paperwork.
Client Portal Access
As a PBSA client, you have direct access to your own secure portal — giving you live visibility of shift activity, patrol records, incident reports, and daily logs for your site, whenever you need them.
Full transparency, always. Guardhouse gives you a complete, auditable record of every shift — so you always know exactly what is happening at your site, without having to ask.
Don't just take our word for it.
See what some of our PBSA clients have to say about our services — from student welfare to on-site security operations.
PBSA Security Enquiries
Contact us to discuss a tailored solution for your student accommodation. We will work with you to identify the right mix of SIA licensed officers and customer service advisors to meet your residents' needs and your operational requirements.
Get in Touch
Request a PBSA Security Quote
Tell us about your requirements and a member of our team will get back to you within one business day.
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